Hoping to regain some happiness in life following a breakup, Wall Streeter Ben purchased the Snowfall Inn in Bevington, New York, where he and his family stayed every Christmas since he was a child, the last place he felt truly happy. It's the Christmas season, the first time the inn has had substantial business since he took over, which if it doesn't continue means this move has failed. It comes to light shortly after their arrival that many guests over the holidays received their prepaid stay at the inn not from whom they thought, but from the same unknown person for an equally-unknown reason, none has any known connection to any of the others. Recently-widowed musician Jasper thought it was a gift from his wife for what was supposed to be their final Christmas together. Recently-divorced third-grade teacher Karen thought that she had won the vacation in a sweepstakes, timely as this is her first Christmas without her husband, with whose family she would have spent the holidays. Los Angeles-based Owen believed the vacation was a gift from his brother, who would have known that he was looking for something special to do with his teenage daughter Cassidy; he shares custody of her with his ex-wife. But the most inquisitive of the recipients is Seattle-based lawyer Sarah, who believed the vacation was a gift from her company, who knew she needed some time for herself as she had taken family leave to deal with her recently-deceased lawyer mother's estate in Brooklyn, which included completing her few unfinished cases. As Sarah, with Ben's help, seeks to discover who sent the gifts, all of the recipients might believe the gifts were fate - especially Sarah and Ben, who start to fall for each other in their time of need - regardless of the gift-giver's original intention.